How fast is server provisioning?
Most plans are fully provisioned and ready in under 60 seconds. Dedicated servers take 5-15 minutes for hardware allocation and initial setup.
Do you offer a money-back guarantee?
Yes. All monthly plans come with a 30-day money-back guarantee. If you're not satisfied, we refund you in full — no questions asked.
Can I upgrade my plan later?
Absolutely. You can upgrade or downgrade at any time from your control panel. Upgrades are instant and your data is preserved.
Do all plans include free SSL?
Yes, every plan — from Shared to Dedicated — includes a free auto-renewing SSL certificate at no extra cost.
What kind of support do you provide?
24/7 support from real engineers via live chat and email. Average first response is under 5 minutes, with priority support on higher-tier plans.
Do you help with migration?
Yes, we offer free migration for all new customers. Our team will move your existing site or app to AeCloud with zero downtime.